For an elective surgery or procedure, once your doctor decides you need to be admitted to the hospital, you must obtain clearance from the financial information centre (FIC). You will be asked to signify your acceptance of the anticipated tariff to cover your treatment and stay in the hospital. After this step is completed, you will be given a date for admission as well as pre-operative instructions. If your surgery is being done on an emergency basis, through the outpatient clinic or through emergency services, an admission deposit based on the anticipated procedure cost and your estimated length of stay will be required.

On the day of your admission, you may want to ask your driver to drop you off at the main entrance of the hospital before parking in the visitors’ parking area. Please go directly to the inpatient admissions counter in the main entry lobby area. One of our public relations assistants will help you with the admission process. If you will be undergoing surgery, you will be asked to give your written consent prior to the procedure. A parent or guardian must sign consent forms for minors. For elective surgery or procedures, the deposit should be made at this time. 

You will be given an identification bracelet with your name and medical record number. Once all your paperwork is complete, you will be escorted to the area where you and your “attendant bystander” will be staying. If surgery or a procedure is required, a nurse will explain any preparations that need to be done beforehand and will talk with you about what to expect before and after the procedure or surgery. The nurse will be happy to answer any questions. Many surgical procedures require a stay of one or more days in the ICU following surgery, after which, the patient will be assigned a different bed than the one occupied by him/her prior to surgery. Therefore, it is important for you to arrange to remove all personal belongings from that room or ward when you are transferred to the surgical theatre.

A list of all the medications you are taking, Personal toiletries, Contact lens, eyeglasses, dentures, or hearing aid case

Valuables and jewellery. We cannot accept responsibility for valuables left at your bedside cigarettes or pipes or any intoxicants. AIMS is a smoke and liquor-free facility food

An attendant bytander (hereafter called “bystander”) must stay overnight with you (with the exception of six-bed wards and critical care units). Most units offer a sleeping cot in your room at no additional cost. In the female wards, female patients must be accompanied by a female bystander, and in the male wards the bystander may be of either gender. Bystander passes are issued at the time of admission at the inpatient admissions counter. All passes must be shown whenever entering or leaving the building or upon request. 

The visitor lodge is a temporary lodging facility for bystander of inpatients. Located on the AIMS Hospital campus, the building provides affordable housing with easy access to the hospital. To make arrangements for accommodations, please call the inpatient admissions counter at ext. 2071. 

Once the patient is taken to the operating or procedure area, the bystander must vacate the room as well and seek accommodation in the visitor lodge to make room for newly admitted waiting patients and their bystanders. If the bystander in a private room wants to retain the room, application may be made at the inpatient admissions counter. The request will be granted, subject to room availability, and there will be an additional charge for the number of days the room is occupied by the bystander. 

The bystander must be available by telephone during and after any surgery or procedure so the hospital can convey any message concerning the condition of the patient. Bystander should alert the visitor lodge manager or the inpatient admission counter staff as to where they can be contacted. Once the patient is brought back from the ICU/CCU or the procedure room, the bystander who vacated the room may again be provided a bed near the patient.

• Timings: 8 AM till the last patient is seen.
• Every outpatient seeking treatment at the hospital is registered prior to the consultation.
• A case sheet is generated electronically for recording history, symptoms, diagnosis and treatment being provided.
• For every new patient a Unique MRD number will be generated.
• If you have been registered previously, kindly quote your Medical Record Number, while taking an appointment.
• In case, you are a non-appointment / walk-in patient, you are requested to wait to see the doctor.
• Appointment patients will be given a preference. Only emergency walk-in can be seen out of turn.
• Payments for all specialties can be made at the OP Billing Counter.
• Special clinics like endocrinology and podiatry has evening clinics.
• Selected Outpatient Departments functions on Sundays also.

Only immediate family members are welcome in your room before and after surgery. Family members wanting to speak to the surgeon after an operation should stay in the surgery waiting area. 

Hospital personnel will keep your family informed of your progress.

Immediate family may wait outside the CCU or ICU in the waiting area, where the doctors will brief them about the patient’s condition.

One parent may stay with the child.

 All visiting children must be accompanied by an adult volunteer of the hospital Healthy brothers, sisters, and friends of fourteen years or older may visit from 3:00pm to 5:00pm.

 Only two visitors at a time are permitted.

Incoming Calls

If you are in a private or semi-private room, calls from outside the hospital will be routed directly to your room through our switchboard, except for patients in critical care, whose calls will be routed to the nurses’ desk. Your friends and relatives may reach you by calling our main hospital number, 0484 – 2851234

Local Calls

If you wish to use the telephone in a private room to dial a local call, first dial “9” and then ask the operator for the number you wish to reach. A bystander for ward patients may use one of our telephone booths located at various centres throughout the hospital for local or STD calls (at the ambulatory and casualty entrances and near the car pool). All of these calls are to be paid for at the time of the call.

Calling Within the Hospital

Just dial the four-digit intercom number. If you don’t know the number, dial “9” to reach the operator for help.